Answers to questions you might have about how our custom box building process works.

Do you have Questions about Custom Artwork Dimensions? Click Here.

Watch this Video! Learn How Custom Orders Work


Once you decide to place a custom order (ships in 2-3 weeks from your approval of artwork proofs), we have a few simple steps for you to follow. Keep in mind that each product has different options on where you can put custom artwork. Once your order has been placed and setup in the Project Manager System you will be able to upload your artwork inside your order’s project area. If you do not have the artwork or image that you need or maybe you just have something in your mind’s eye, there will be an option for you to let us design your artwork for you.

Step 1. Place your Order

Due to the demand for our unique custom wooden gifts, we can only provide graphic design services to our paying customers. Creating artwork proofs take time and truly talented graphic designers like ours are not cheap. 🙂 We happily provide the correct artwork sizes & even Photoshop Artwork Templates for each custom box or sign we sell. Click here to download the ones you need.

****Be sure to take into account the time (currently 2-3 weeks from your approval of artwork proofs) that it takes to complete a custom hand made wood box just for you. We also offer a Rush Service that will get your custom order out in 10 business days if you are trying to receive it by a specific date. Ship time means when it will ship, not when you will receive it. We will ship it via the shipping option you chose at checkout. If you need a great gift really fast, we highly suggest you look at our Quick Ship / In Stock wooden gifts instead of custom items.

Step 2. Meet your Graphic Designer

Once your order has been processed by us, we create a PASSWORD PROTECTED custom project manager area just for you . . . usually within 24 hrs.

Each custom order is assigned to one of our talented on-staff graphic designers who will assist you with your artwork until we have your final approval and your order is sent to production.

After you place your order, you should receive an Invoice, a Username and a Password to login to our website at the email address you entered at Checkout. You will need this information to login and view your custom project details and work with your graphic designer.

Project Management System = Easy

project-managerOur project manager system gives you an EASY WAY TO  SHARE ARTWORK FILES & COMMUNICATE throughout the entire production of your order until it ships.

You will receive an email from us indicating that your project manager area has been created. We might ask questions if needed, or we may simply design your artwork proofs and send you a digital example of what it will look similar to when completed. Notice we said Similar To . . . and not Exactly Like.

From there, you need to respond with either a revision you would like to make, or approve your artwork. We allow up to three artwork revisions included with your purchase price. Anything beyond three revisions to your artwork will be subject to additional charge of $25 for up to three more revisions.

You will receive an email each time we update the project manager, and we will receive one when you reply as well. Click the link in the email (login) and click on the Messages Tab. Select the message to see all the proof updates we have made on your project. Here you have the ability to upload additional images if needed, and work one on one with your personal graphic designer.

Step 3. Approve your Artwork QUICKLY

IMPORTANT! Please take note that production does not start on a custom order until you approve your artwork proofs! Please respond to all emails ASAP. Once you have approved your artwork, we send your order directly into production. Once you approve your artwork proofs, your custom order cannot be changed! At this point when production starts, there is a 2 to 3 week shipping window unless you ordered our Rush Service (which will ship in 10 business days from artwork approval).

Step 4.  Sit back and Relax until it ships!

We have an excellent track record of meeting or beating our maximum 3 week ship time on custom items. Once you have approved your artwork and it goes to production, there really isn’t anything left for you to do. We will build your custom box specifically for you . .. by hand. Patiently wait for a “Item Shipped” email from us that will include your tracking information.

Depending on how busy we are, your gift could possibly ship as soon as three weeks. Please plan on 3 weeks before it SHIPS. If you feel yourself getting squirmy that last week of the shipping window, drop us a line in the project manager and we will do our best to get back to you about how far along it is in production and an estimated ship date. Please, resist the urge do this every day. All that would get finished around here would be us answering emails . . . instead of building beautiful custom wood boxes. 🙂

Our graphic designer can also be reached by email if you are having trouble posting or uploading files in the project manager: rosie@relicwood.com